Discover how Customer Experience management in Ireland has been affected by the Covid-19 Pandemic. 

This report is the result of a two-part exploration into the state of Customer Experience (CX) Management in Ireland in 2020 conducted by the CXPA in Ireland in conjunction with W5.


The study aimed to explore the current state of customer experience management in Ireland and better understand CX practitioner and solution providers’ priorities and concerns for the future. 

Access the report to explore our key findings from surveying over 100 CX practitioners in Ireland. 

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Why are CX professionals having to step into leadership roles?
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How are a majority of companies choosing to make CX budget cuts?
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Who is leading the way in CX in Ireland?

By providing a few details, you will be able to access the full 38-page report and gain insight into the CX landscape of Ireland. 

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